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ENGHOUSE INTERACTIVE TOUCHPOINT AGENT FOR MICROSOFT OFFICE 365
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ENGHOUSE INTERACTIVE TOUCHPOINT AGENT FOR MICROSOFT OFFICE 365
TouchPoint Agent for Microsoft Office 365.
CREATING BETTER JOURNEYS, EVERY DAY
Add value to your business organization and create a call center with capability! Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences.
MEETING YOUR NEEDS
- Skills-based Routing
- CRM Integration
- Directory Searching and Presence
- Call Categorization and Wrap-ups
- Call Recording
- Agent State and Call Controls
- Graphical Reporting
- Real-time Dashboards
WHY TOUCHPOINT AGENT?
- Full Call Center Solution
- Set up in Minutes!
- No server or IT infrastructure required
- Focus on Agent productivity and real-time Management control
- Improve performance with configurable call wallboards, KPI metrics, and live queue monitoring.
- Keep your team informed with supervisor and agent dashboards.
- Automate KPI alerts to notify staff whenever performance thresholds have been exceeded.
Do you need Software Assurance? CommGear sells it. Install and service at an additional charge.
| Part # | TouchPoint |
|---|---|
| MFR | ENHOUSE INTERACTIVE |
TouchPoint Agent for Microsoft Office 365.
CREATING BETTER JOURNEYS, EVERY DAY
Add value to your business organization and create a call center with capability! Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences.
MEETING YOUR NEEDS
- Skills-based Routing
- CRM Integration
- Directory Searching and Presence
- Call Categorization and Wrap-ups
- Call Recording
- Agent State and Call Controls
- Graphical Reporting
- Real-time Dashboards
WHY TOUCHPOINT AGENT?
- Full Call Center Solution
- Set up in Minutes!
- No server or IT infrastructure required
- Focus on Agent productivity and real-time Management control
- Improve performance with configurable call wallboards, KPI metrics, and live queue monitoring.
- Keep your team informed with supervisor and agent dashboards.
- Automate KPI alerts to notify staff whenever performance thresholds have been exceeded.
Do you need Software Assurance? CommGear sells it. Install and service at an additional charge.
