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ENGHOUSE INTERACTIVE TOUCHPOINT AGENT FOR MICROSOFT OFFICE 365
NEC Call Analyst Licenses
ENGHOUSE INTERACTIVE TOUCHPOINT AGENT FOR MICROSOFT OFFICE 365
TouchPoint Agent for Microsoft Office 365.
CREATING BETTER JOURNEYS, EVERY DAY
Add value to your business organization and create a call center with capability! Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences.
MEETING YOUR NEEDS
- Skills-based Routing
- CRM Integration
- Directory Searching and Presence
- Call Categorization and Wrap-ups
- Call Recording
- Agent State and Call Controls
- Graphical Reporting
- Real-time Dashboards
WHY TOUCHPOINT AGENT?
- Full Call Center Solution
- Set up in Minutes!
- No server or IT infrastructure required
- Focus on Agent productivity and real-time Management control
- Improve performance with configurable call wallboards, KPI metrics, and live queue monitoring.
- Keep your team informed with supervisor and agent dashboards.
- Automate KPI alerts to notify staff whenever performance thresholds have been exceeded.
Do you need Software Assurance? CommGear sells it. Install and service at an additional charge.
| Part # | TouchPoint |
|---|---|
| MFR | ENHOUSE INTERACTIVE |
TouchPoint Agent for Microsoft Office 365.
CREATING BETTER JOURNEYS, EVERY DAY
Add value to your business organization and create a call center with capability! Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences.
MEETING YOUR NEEDS
- Skills-based Routing
- CRM Integration
- Directory Searching and Presence
- Call Categorization and Wrap-ups
- Call Recording
- Agent State and Call Controls
- Graphical Reporting
- Real-time Dashboards
WHY TOUCHPOINT AGENT?
- Full Call Center Solution
- Set up in Minutes!
- No server or IT infrastructure required
- Focus on Agent productivity and real-time Management control
- Improve performance with configurable call wallboards, KPI metrics, and live queue monitoring.
- Keep your team informed with supervisor and agent dashboards.
- Automate KPI alerts to notify staff whenever performance thresholds have been exceeded.
Do you need Software Assurance? CommGear sells it. Install and service at an additional charge.
